Terms of Use

Last updated:

Effective Date: May 27, 2026

These Terms of Use ("Terms") govern your access to and use of the Investor Sprout platform, website at investorsprout.io, and related services (collectively, the "Services") provided by Investor Sprout LLC ("Investor Sprout," "we," "us," or "our"), a Kentucky limited liability company.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent that you are 18 or older and have the legal capacity to enter into these Terms.

If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

2. Accounts and Registration

To use most features of the Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the confidentiality of your password and account credentials
  • Notify us immediately of any unauthorized access or security breach
  • Be responsible for all activity that occurs under your account
  • Not share your account with others or allow others to use it on your behalf

We reserve the right to suspend or terminate accounts that violate these Terms or appear to be inactive, fraudulent, or compromised.

3. Subscription and Payment

3.1 Pricing and Plans

The Services are offered on a subscription basis. Current pricing is available on our website. We may offer free trials, promotional pricing, or tiered plans with different feature sets.

3.2 Billing

By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis according to the terms of your chosen plan. Payments are processed through Stripe, our payment provider. We do not store full credit card numbers on our servers.

Subscriptions automatically renew unless canceled before the renewal date. You can cancel your subscription at any time through your account settings or by contacting support.

3.3 Refunds

Except as required by law, fees are non-refundable. We may, at our sole discretion, offer refunds or credits in exceptional circumstances.

3.4 Price Changes

We may change our pricing from time to time. We will notify you of any price changes affecting your subscription at least 30 days before the change takes effect. Continued use of the Services after a price change constitutes acceptance of the new pricing.

4. Acceptable Use

You agree not to:

  • Use the Services for any illegal purpose or in violation of any laws, including consumer protection, anti-spam, and telecommunications laws
  • Send unsolicited commercial messages (spam) through the Services
  • Send messages to recipients who have not provided appropriate consent
  • Send messages containing prohibited content, including but not limited to: harassment, threats, hate speech, fraud, illegal goods or services, sexually explicit material, malware, or content that violates the rights of others
  • Attempt to bypass, disable, or interfere with security or compliance features
  • Reverse-engineer, decompile, or attempt to extract source code from the Services
  • Use automated tools (bots, scrapers) to access the Services in ways that exceed normal use, except as expressly permitted
  • Resell, redistribute, or sublicense the Services without our written permission
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use the Services to compete with Investor Sprout or to build a competing product

We reserve the right to investigate and take appropriate action, including suspending or terminating accounts, for any violation of these Acceptable Use rules.

5. SMS Program Terms

This section governs your use of SMS messaging features and your receipt of SMS communications from Investor Sprout. It is incorporated by reference into these Terms.

5.1 Program Description

By opting in to the Investor Sprout SMS program, you agree to receive recurring marketing, transactional, and informational text messages from Investor Sprout LLC. These messages may include account notifications, product updates, alerts, promotions, and other relevant information.

Consent to receive SMS messages is not a condition of any purchase.

5.2 User Consent (TCPA Compliance)

By providing your mobile number and opting in, you expressly consent to receive recurring automated marketing and informational text messages (e.g., SMS and MMS) from Investor Sprout LLC at the phone number provided. You understand that messages may be sent using an automatic telephone dialing system or other automated technology.

5.3 Message Frequency

Message frequency may vary. You may receive recurring messages depending on your interaction with the Services and your communication preferences.

5.4 Message and Data Rates Disclosure

Message and data rates may apply. Charges for text messages and data usage may vary depending on your mobile carrier and service plan. Investor Sprout is not responsible for any charges imposed by your wireless carrier.

5.5 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text STOP to the phone number from which you received messages. Upon sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.

For help, text HELP to the same number or contact us at:

5.6 Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages. We make commercially reasonable efforts to deliver messages but cannot guarantee delivery to all carriers at all times.

5.7 User-Initiated Messaging Through the Platform

When you use Investor Sprout to send SMS messages to your own leads, contacts, or prospects, you are the sender and you are responsible for:

  • Obtaining appropriate prior express consent from each recipient before sending marketing or promotional messages, in compliance with the TCPA and applicable state laws
  • Maintaining records of consent and opt-out requests
  • Honoring opt-out requests immediately
  • Complying with all applicable laws, regulations, and carrier rules, including 10DLC carrier registration requirements
  • Including required disclosures and identification in your messages

Investor Sprout provides the infrastructure for SMS messaging but does not control the content of messages you send. You agree to indemnify and hold Investor Sprout harmless from any claims arising from your use of the SMS features.

6. User Content and Data

6.1 Your Content

You retain ownership of any content, data, contacts, leads, and other materials you upload to or create within the Services ("User Content"). By using the Services, you grant Investor Sprout a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your User Content solely as necessary to provide the Services.

6.2 Your Representations

You represent and warrant that:

  • You have all necessary rights to upload and use the User Content
  • The User Content does not infringe any third party's rights
  • The User Content complies with all applicable laws, including data protection and consumer protection laws

6.3 Backup and Data Loss

You are responsible for maintaining backups of your User Content. While we make commercially reasonable efforts to preserve data, we are not liable for any loss of User Content.

7. Intellectual Property

7.1 Investor Sprout IP

The Services, including all software, designs, text, graphics, logos, and other content (excluding User Content), are owned by Investor Sprout or our licensors and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your business purposes, subject to these Terms.

7.2 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant Investor Sprout a perpetual, irrevocable, royalty-free license to use that feedback without restriction.

7.3 DMCA Notices

If you believe content on the Services infringes your copyright, please send a notice to legal@investorsprout.io with the following information:

  • Identification of the copyrighted work claimed to be infringed
  • Identification of the allegedly infringing material and its location
  • Your contact information
  • A statement that you have a good-faith belief that the use is unauthorized
  • A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner
  • Your physical or electronic signature

8. Third-Party Services

The Services integrate with third-party services such as Stripe (payments), SignalWire (voice and SMS infrastructure), Resend (email), Google Workspace, Supabase (database), and Vercel (hosting). Your use of these third-party services is governed by their own terms and privacy policies, which we encourage you to review.

We are not responsible for the acts or omissions of third-party service providers.

9. Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the data practices described in the Privacy Policy.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

INVESTOR SPROUT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM USING THE SERVICES WILL BE ACCURATE OR RELIABLE.

YOU USE THE SERVICES AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INVESTOR SPROUT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR USE OF OR INABILITY TO USE THE SERVICES
  • UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
  • THE CONDUCT OF ANY THIRD PARTY ON THE SERVICES
  • ANY OTHER MATTER RELATING TO THE SERVICES

INVESTOR SPROUT'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO INVESTOR SPROUT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Investor Sprout, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising out of:

  • Your violation of these Terms
  • Your violation of any law or third-party right
  • Your User Content
  • Your use of the Services to send communications, including SMS messages, to third parties
  • Any failure to obtain appropriate consent from message recipients

13. Termination

13.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support@investorsprout.io.

13.2 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including:

  • Violation of these Terms
  • Suspected fraudulent or illegal activity
  • Non-payment of fees
  • Extended account inactivity
  • Compliance with legal requirements

13.3 Effect of Termination

Upon termination:

  • Your right to access the Services ends immediately
  • We may delete your account data after a reasonable period (typically 30 days), unless legally required to retain it
  • Any outstanding fees become immediately due
  • Sections of these Terms that by their nature should survive termination will survive (including intellectual property, indemnification, limitation of liability, governing law)

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws principles.

Any disputes arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Jefferson County, Kentucky, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Services, and update the "Last Updated" date at the top. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Services.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Investor Sprout regarding the Services and supersede all prior agreements or understandings.

16.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.

16.3 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of our business.

16.5 Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, government action, network failures, or labor disputes.

17. Contact Us

Investor Sprout LLC 6844 Bardstown Road #2310 Louisville, KY 40291